Please bear with us while we get our online shop restocked after a wonderful weekend at Refresh Market!

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Shipping & Returns

What is your damaged goods policy? / How do I report a damaged good?

Damaged goods must be reported to Muddy Marvels Pottery within 48 hours of the delivery date for a refund to be issued. Shipping cost will not be refunded. A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to Muddy Marvels Pottery with the report. (Email to info@muddymarvelspottery.com)
Damages outside of the 3 day limit will not be refunded as time sensitive insurance claims will be expired.
Refund or exchange of product will be discussed on a case to case basis.

How do I care for my Muddy Marvels Pottery item?

All items sold by Muddy Marvels Pottery are food safe. Wares made of solely ceramic are microwave and dishwasher safe--no hand washing is necessary, although it is recommended. Items decorated in gold luster/accented with wood are not microwave friendly. (If your travel mug cork gets dirty, scrub with warm water and soap.) In order to re-hydrate your (cork travel mug stopper), use a food safe oil to rub on the surface allowing the oil to fully saturate the (cork). I recommend coconut oil or bees wax board butter, which can be found at your local hardware store/supermarket.

How often do you update your shop?

(I am new to selling on line and am working to find a good rhythm of creating in the studio, teaching elementary school, and nurturing my children and family. Please bare with me while I am working through this learning. Creating pottery is a very time consuming process and I promise I am working away at it in my studio to bring you quality products.

How quickly should I expect my parcel to arrive?

Ready to ship items:
Orders are lovingly packaged and taken to the Canada Post Office here in my little town for shipping once per week. Orders received after this date are shipped out with the following week’s orders.

Custom orders:
I take custom orders when I have the time in my making schedule to accommodate. Small orders please allow for 6-8 months and larger 8-12 months. As these orders are not created at the same time as the original collection and are handcrafted there will be variations between the products. Complete tableware collections are available and we welcome wedding registries.

What is a “Second” or “Secondary” product?

Seconds are pieces that don’t meet aesthetic quality standards or are made as test products that didn’t make the cut for regular Muddy Marvels Pottery sale. The imperfections in the finish do not affect the integrity of the piece. Many makers throw these wares out, but in my practice of sustainability and reuse I prefer to offer them at reduced rates to reflect their visual impurities.

Giving room for imperfections allows for more accessibility for my customers and a less-wasteful practice.

Examples of seconds:
- A pour over cone with a hairline split in the surface of the glaze. These splits do not interfere with the integrity of the piece.
- A dish with a small “S” fracture in the base. This fracture does not go entirely through or interfere with the integrity of the plates’ function.

By purchasing Muddy Marvels Pottery products you are acknowledging that:

  • Each item is HANDMADE and will show the marks of this process. Each piece is unique, bearing the same colors and similarities, with differences in applications of glaze and slight variations in size.
  • All wares are made with attention to detail including remnants of the hand at work and intentional “imperfections”.
  • All items are food safe.
  • Most* items are dishwasher and microwave friendly.
  • Pieces that include metal should not be microwaved or dish washed, doing so may compromise your product
  • Wares that have gold accents cannot be microwaved—this will be noted clearly within the description. (corks used with travel mugs should not be put into the microwave or dishwasher. If they become dirty, wash with warm water and soap and reseal with a food safe oil sealant
  • Function is tested and unless otherwise noted (seconds), this piece will function completely as it is advertised.
  • (Muddy Marvels Pottery) is a one woman business, please keep in mind that returns cannot be made for any reason beyond receiving the wrong product. (This rarely happens, but hey, I’m human. Bear with me.)

Lastly,
Please remember to be kind when purchasing handmade. These items are loved from the minute they are made to the second they’re sent out to you. You are bringing a piece of Muddy Marvels Pottery and myself into your home.

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